Privacy Policy

1. Introduction

Poughkeepsie Concrete Company ("we," "us," or "our") operates the website www.concretepoughkeepsie.com (the "Site"). This Privacy Policy explains what information we collect when you visit our Site or contact us, how we use that information, and what rights you have regarding your data.

By using our Site, you agree to the practices described in this policy. If you do not agree, please do not use our Site.

2. Information We Collect

Information You Provide Directly

When you fill out our contact form or request an estimate, we collect the information you choose to submit. This may include:

• Your name
• Your email address
• Your phone number
• Your address or project location
• Details about the work you are requesting, including project type and timeline

This information is collected through a third-party form service (Tally). Their privacy practices are governed by their own policy, which you can review at tally.so/privacy.

Information Collected Automatically

When you visit our Site, certain information is collected automatically through standard web technologies. This may include:

• Your IP address and general geographic location
• Browser type and version
• Device type and operating system
• Pages you visit and how long you spend on them
• The website that referred you to our Site

Cookies and Analytics

Our Site uses Vercel Analytics to help us understand how visitors use the Site. This tool collects anonymized usage data and does not use cookies for tracking purposes. We do not use third-party advertising cookies or retargeting pixels. You can use your browser settings to block or delete cookies at any time without affecting your ability to use our Site.

3. How We Use Your Information

We use the information we collect to:

• Respond to your estimate requests and schedule on-site consultations
• Communicate with you about your project before, during, and after work is completed
• Improve our Site and understand which pages and services are most useful to visitors
• Comply with legal obligations and protect our rights in any dispute

We do not sell your personal information. We do not share your information with third-party marketers.

4. How We Share Your Information

We only share your information in the following limited circumstances:

• Service providers: We use third-party services to operate our Site and process form submissions (such as Tally and Vercel). These providers have access to your information only as needed to perform their functions and are required to protect it.
• Legal requirements: We may disclose your information if required to do so by law or in response to a valid legal request from a government authority.
• Business transfers: If our business is acquired, merged, or sold, your information may be transferred as part of that transaction. We will notify you before any such transfer takes effect.

5. Data Retention

We retain the contact and project information you submit for as long as is reasonably necessary to fulfill the purpose for which it was collected - typically for the duration of your project relationship with us and for a reasonable period afterward to address any follow-up questions or warranty matters. Anonymized analytics data is retained in accordance with Vercel's data retention policies.

6. Your Rights

Depending on where you live, you may have certain rights regarding your personal information. These may include the right to:

• Access the personal information we hold about you and receive a copy of it
• Request that we correct inaccurate or incomplete information
• Request that we delete your personal information, subject to certain legal limitations
• Opt out of any direct marketing communications from us (we currently do not send marketing emails)

To exercise any of these rights, contact us at quotes@concretepoughkeepsie.com. We will respond within a reasonable time frame.

7. Children's Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.

8. Security

We take reasonable measures to protect your information from unauthorized access, disclosure, or loss. Our Site is served over HTTPS, and form submissions are processed through encrypted connections. No method of internet transmission is completely secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our Site may contain links to external websites, including authoritative sources like government agencies and industry organizations. We are not responsible for the privacy practices of those sites and encourage you to review their policies before submitting any information to them.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of the Site after any changes means you accept the updated policy.

11. Contact Us About Privacy

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us: